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Privacy Policy

Your privacy is important to us at the Marlborough Events Centre. Our privacy statement sets out how, and why we collect and store your personal information, what we will use it for and with whom we can share it.

We take our obligations under the Privacy Act 2020 (Privacy Act), and the information privacy principles in the Privacy Act, seriously. This privacy statement has been prepared in accordance with our obligations and your rights under the Privacy Act.

Certain products and services we provide may be subject to additional terms and conditions, and privacy policies. Therefore, we recommend that your carefully read the terms and conditions and any specific privacy policy that applies to the particular products and services we offer.

To ensure we keep up with changes to our business, the Council may occasionally update this Privacy Statement.

We need to collect personal information for a number of reasons, however, this will only be necessary for a function or activity in the Events Centre. The Sites can be viewed without the need to disclose any personal information to us.

The personal information we collect may include:

  • Identity including your name, marital status, title, date of birth and gender
  • Contact details including your address, email address and telephone numbers
  • Financial details including bank account and payment card details
  • Transaction details including details about payments to and from you and other details of services you have requested.
  • Profile information including requests made by you, your feedback and survey responses
  • Usage information including information about how you use our website, facilities and services.

We may also collect any other information provided by you in connection with, or specifically related to, your communications with us or how you interact with us.

If you are an artist or contractor of the Events Centre, we may also collect details on your next of kin, remuneration, drivers’ licence, fingerprints and other biometrics, referee details and other information which may be required to commence working with us.

Personal information is collected when you, or someone acting on your behalf, provides information to Events Marlborough directly. For example, when you:

  • Communicate with us in person, by letter, phone, text, email, instant messages or other means of electronic communication.
  • Complete and submit forms we provide for applications including for various memberships, enquiries, credit, competitions, copyright or for the use of any of our services or facilities, including signing up for and using our online services, such as our online payment services.
  • When you use any of your services or facilities.
  • Follow or post comments in response to our social media or other online communications.
  • Apply for employment with us.
  • Make use of any Wi-Fi services provided by us
  • Appear in any images and audio from Closed Circuit Television (CCTV) or body cameras, as described below.
  • Attend our events/facilities

We may also:

  • Keep a record of any information that you acquire form us
  • Monitor and record phone calls made to or by us for quality control or staff training purposes. If you make a call and it is monitored or recorded, you will be informed of this at the time of the call.
  • Collect information about you from other organisations, entities or persons, such as:
    • Our related organisations including Marlborough District Council and its other Council Controlled Organisations, in accordance with the privacy policy of those organisations.
  • the New Zealand Police, credit reporting agencies and other organisations, entities and persons where you have expressly authorised them to provide us with information.

We only collect your personal information when it is necessary for a specific purpose connected with the services we provide. The purpose for collecting and using your information varies according to the services you are using. In general, we collect your personal information fairly with your consent, for example in the performance of a contract with you, or to comply with laws and regulations.

When you visit one of our websites, we may use technology solutions such as “cookies” to provide you with better access to tailored information and services and to better serve you when you return to them.

We may collect, hold, and use statistical information about your visits and in connection with your IP address to help us improve our website, for instance:

  • The search terms you used
  • The pages accessed and the links you clicked
  • The date and time you visited the site
  • The referring website (if any) through which you clicked through to our website
  • Your operating system (eg Windows XP, Mac OS X)
  • The type of web browser you use (eg Internet Explorer, Mozilla Firefox)
  • the make and model number of mobile device used to visit our site

The personal information we collect from you, or someone acting on your behalf, may be used for any of the following purposes:

  • to provide you with services or facilities, including those you have requested.
  • Undertaking post event surveys.
  • Collecting marketing data.
  • to positively confirm your identity. This is to avoid inappropriate release or use of your information.
  • to respond to correspondence or to provide you with information that you have requested
  • to process your application to use or to register for any of our services or facilities.
  • to process payments received by or made by us, and to remind your of any payments that might be owing to us.
  • to respond to your requests, enquiries or feedback, or for customer care related activities
  • to provide you with information about our events, news, services or facilities, or the events, news, services or facilities that we consider may be of interest to you
  • to comply with relevant laws and regulations
  • to carry out activities connected with the running of our business or operations such as personnel training or testing and maintenance of computer and other systems
  • for any specific purpose which we notify you of at the time your personal information is collected
  • to carry out surveys to improve our business processes and operations, based upon your feedback
  • for general administrative and business purposes.

Information will only be shared with your consent, or where there is statutory requirement to share it.

We may disclose personal information about you to:

  • any person engaged by us to provide products or services to you on our behalf, where your personal information is necessary for the provision of those products or services.
  • Marlborough District Council, and other Council Controlled Organisations, in order to assist with the functions and services that they provide.
  • A third party is we are required to do so under any laws or regulations, or during legal proceedings or other investigations. This may include sharing CCTV footage with the New Zealand Police or other public sector agencies where criminal activity is reported or suspected. The New Zealand Police may also access live feeds from certain CCTV cameras from time to time, for law enforcement, investigation, and emergency response purposes.
  • A third party who provides data hosting services who may be based in other countries such as Australia and USA. Appropriate safeguards are put in place ensure adequate protection of information.
  • Any person you expressly authorise us to disclose your personal information to, including third party event organisers.

Looking after your information is our priority. We are committed to protecting your personal information and will take reasonable steps to ensure it is:

  • protected against loss, damage, misuse and unauthorised access – we give restricted access to individuals who need personal information to help us perform our duties and obligations
  • accurate, up to date, complete, and not misleading.

To determine the appropriate retention period of your information, we consider the nature, sensitivity, appropriate legal obligations, the potential risk of harm from unauthorised disclosure, the purposes for which we process your information and whether these purposes can be achieved through alternative means.

The Public Records Act 2005 requires us to retain “protected records” indefinitely. In some circumstances, your personal information may be included within a protected record.

If you do not provide us with all of the personal information about you that we request, we may not be able to adequately respond to your correspondence, process any applications you have submitted, provide the services or facilities you have requested, process payments or otherwise deal with any requests or enquiries you have submitted.

You have the right to know what information we hold about you, to request a copy and to request that we correct your information if inaccurate. Your rights of access to and correction of any personal information we hold about you are subject to the procedures set out in the Privacy Act.

  • Accessing your information or obtaining a copy of your information:

You may request confirmation of whether or not we hold any personal information about you and you may request access to your personal information that we hold. If you request to access your information, we take steps to confirm your identity. This might involve asking you some security questions and checking your identity documents. Once we have verified your identity we will provide you with such confirmation and access unless one of the grounds for refusal to do so under the Privacy Act applies.

  • Updating and correcting your information

If you think the information we hold about you is inaccurate, you may request changes to your personal information. If we agree that your personal information is to be corrected, we will provide you with an amended record of your personal information if requested. If we do not agree that the information needs to be corrected, we'll make note of your request on the disputed information as a "statement of correction".

You may request confirmation of whether or not we hold any personal information or if the information needs updating or correcting by contacting Events Marlborough.

If you are unsatisfied with our response to any privacy-related concern you may have, you can contact the Privacy Commissioner:

Office of the Privacy Commissioner
PO Box 10-094
Wellington, New Zealand
Phone: 04 474 7590
Enquiries Line (from Auckland): 302 8655
Enquiries Line (from outside Auckland): 0800 803 909
Fax: 04 474 7595

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